[Introduction]: Guidelines for the normalization of the prevention and control of the new coronavirus epidemic in Shanghai commercial service enterprises (second edition) have been issued. According to the needs of the normalization of the prevention and control work, it is mainly aimed at shopping malls, supermarkets, commercial office buildings, professional wholesale markets, restaurants, hotels and other commercial service enterprises.

Guidelines for the normalization of prevention and control of New Coronavirus epidemic in commercial service enterprises in Shanghai

(Second Edition)

I. Scope of Application

This guideline applies to shopping malls, supermarkets, commercial office buildings, professional wholesale markets, restaurants, hotels, housekeeping, beauty salons, bathing centers, washing and dyeing, photography, home appliance maintenance, automobile (including used cars) transactions, auction, automobile dismantling and other enterprises (collectively referred to as commercial service enterprises). Guidelines on normalization prevention and control of exhibition industry will be released separately.

Individual industrial and commercial households shall follow the guidelines of the market supervision department. For industries without guidance, please refer to these guidelines.

II. General requirements and basic principles

All commercial service enterprises should deal with the relationship between epidemic prevention and control under the new normal and resume business and resume the city. Based on the principles of science, rationality, moderation and effectiveness, they should highlight key points and implement classified policies. Strictly implement various prevention and control measures, comprehensively promote production guarantee and prevention and control tasks, import external defense, and spread internal defense. Achieve early detection and early reporting, and cooperate with relevant agencies to achieve early diagnosis, early isolation, early treatment, and prevent the spread of epidemic in commercial areas after daily operation.

Take epidemic prevention and control measures equally for all customers regardless of nationality, skin color, gender, etc., and shall not restrict or refuse normal consumption, and shall not have any discriminatory slogans or signs against specific groups, or provide differentiated services.

III. Main prevention and control measures for normalization

(1) establish a special working group for prevention and control.

Implement the main responsibility of prevention and control of commercial service enterprises and places. The legal representative of each commercial service enterprise is the first person in charge, and should actively connect with the local health department to do a good job in epidemic prevention and control, formulate and improve relevant plans and plans for prevention and control work, adjust prevention and control strategies and emergency plans in time according to the early prevention and control situation, clarify work processes, strengthen emergency duty, timely report information as required, and improve the prevention and control effect.

(2) do a good job in employee health monitoring and management.

All commercial service enterprises should continue to do a good job in employee health management, monitor the health status of employees on a daily basis, and encourage new employees to carry out nucleic acid testing of coronavirus. Once employees with fever (body temperature ≥ ℃) symptoms are found, they should be sent to the nearby fever clinic for investigation and treatment. Employees with abnormal nucleic acid detection should report in time according to regulations and take corresponding prevention and control measures. To understand and master the living history and health status of employees in this unit in the past 14 days, for those from Gao, personnel in medium-risk areas should carry out health management according to relevant requirements (personnel from high-risk areas should carry out centralized isolation medical observation for 14 days, and conduct coronavirus nucleic acid detection on the 1st and 14th days, relevant institutions and communities are responsible for strict control of relevant personnel; Personnel from medium-risk areas begin to observe home isolation medicine for 14 days, and consciously accept community management).

(3) implement personal protective measures.

Employees of various commercial service enterprises follow the guidelines for the prevention and control of new coronavirus pneumonia in Shanghai (9th edition) — “Guidelines for the public to wear masks” (relevant guidelines can be downloaded from the official website of shanghai center for disease control and prevention) requires that masks should be worn scientifically and must be worn by staff during their work; replace the mask in time after it gets wet or dirty. Strengthen hand hygiene, wash hands frequently, master the “seven-step hand washing method” and pay attention to cough etiquette.

(4) strengthen health publicity and daily monitoring for customers.

All commercial service enterprises publicize the normalized prevention and control knowledge of the new crown pneumonia through posters, electronic screen and bulletin boards in prominent positions, and guide customers to cooperate with places to implement various measures for epidemic prevention and control, according to national, provincial, the latest guidelines of the city require scientific wearing of masks. Commercial units providing accommodation services should register customer information truthfully. If passengers from key areas of epidemic prevention and control are found, they should report to local disease control agencies in time and take corresponding measures according to the guidance of disease control agencies.

(5) strengthen business health management.

1. Keep a certain distance between employees and customers. We recommend that you keep a certain distance during service communication to avoid direct contact. The goods should be packed in advance for price, which is convenient for customers to settle directly. We recommend self-service shopping and self-service settlement to minimize queuing time. Shopping mall express delivery gives priority to online order payment and use express cabinet for handover.

2. Standardize the hygiene management of work clothes. It is recommended to change the work clothes regularly and strengthen the disinfection management of the work clothes at the same time. It can be disinfected with circulating steam or boiling for 30 minutes, or soaked with chlorine disinfectant for 30 minutes first, and then cleaned regularly.

(Vi) strengthen regional management of key sites.

1. Ventilation. Open the window preferentially and use natural ventilation. If necessary, ventilating fan and other evacuating equipment can be opened to enhance indoor air flow. The exhaust fan of the van elevator and the ventilation system of the underground garage should be ensured to operate normally.

2. Air conditioning operation. It is necessary to strengthen the daily cleaning, management and maintenance of the air conditioning and ventilation system, and regularly disinfect the air inlet and outlet of the air conditioning. When using centralized air conditioning, sufficient fresh air volume should be ensured. For the use, cleaning and disinfection of air conditioning, please refer to “guidelines for the prevention and control of new coronavirus pneumonia in shanghai (9th edition)” — Implementation of “guidelines for the use of air conditioning and ventilation systems” (relevant guidelines can be downloaded from the official website of Shanghai Center for Disease Control and Prevention).

3. Public objects. For the surface of objects in high frequency contact (such as cashier, counter, service desk, elevator button, armrest, door handle, public table and chair seat, shopping basket, shopping cart, temporary storage cabinet, etc.), chlorine-containing disinfectant can be used for wiping. It is recommended to disinfect at least once a day before and after business, and the number of disinfection can be appropriately increased according to the passenger flow. Items for repeated use by service objects should be “one person, one disinfection”.

4. Conference room, office, multi-function hall. Keep the office area clean. It is recommended to ventilate 3 times a day for 20 to 30 minutes each time. Staff should wear masks and keep a distance of more than 1 meter during conversation. Minimize the frequency and duration of meetings.

5. Garbage collection and disposal. Classified Collection, timely clearance. Ordinary garbage should be put into black plastic bags, masks and other protective supplies garbage should be sorted and disposed according to household garbage. Trash can and there is no scattering around the garbage spot. All kinds of garbage in the garbage storage spot are removed and transported in time, and the garbage is piled up without timeout. Clean and disinfect. Garbage transport truck and trash can should be kept clean, and chlorine-containing disinfectant with available chlorine 500mg/L can be sprayed or wiped for disinfection regularly; The walls and floors of garbage spots should be kept clean, it can be sprayed regularly with chlorine-containing disinfectant containing 500mg/L of available chlorine.

6. Escalators and Van elevators. Masks should be worn when taking a van elevator. The floor and side walls of the van elevator should be kept clean and disinfected twice a day. Lift button. Regular contact parts such as escalator handrail should be disinfected no less than 3 times a day. Specifically, refer to the guidelines on cleaning and disinfection of public elevators (escalators) during the normalization prevention and control of the new coronavirus epidemic in Shanghai province (which can be downloaded from the official website of Shanghai provincial health commission).

7. Public toilets. Enhance air circulation. Ensure the isolation effect of water seals such as wash basin and floor drain. Clean the floor and walls at any time every day, keep the sink clean without dirt, and the urinal has no accumulation of feces and dirt. Surface Disinfection of articles use chlorine-containing disinfectant of available chlorine 500mg/L to wipe the surfaces of public countertops, wash basins, door handles, sanitary ware and other objects. Make relevant disinfection records and publicize them every day.

8. Underground garage. The ground of underground garage should be kept clean and ventilated inside. The site frequently contacted by personnel such as parking card button should be disinfected no less than 3 times a day.

(7) provide protective materials well.

All commercial service enterprises should reserve enough epidemic prevention and control materials, including disinfection supplies, masks, non-contact thermometer, hand sanitizer, etc. according to the actual situation such as the size of the unit and the number of staff, encourage customers to provide free hand sanitizer and other protective materials.

IV. Emergency handling requirements

(1) Disposal of suspected symptom personnel. If commercial service enterprises find that employees have suspicious symptoms such as fever, dry cough, fatigue and so on, they should avoid continuing to contact others, protect them and send them to medical institutions for investigation.

(2) case handling. Such as business services and the enterprise employee can appear nucleic acid screening positive cases, all entities shall actively cooperate with local centers for disease control and prevention (cdc) pandemic preparedness, as soon as possible to identify potential sources of infection; In the local centers for disease control and prevention (cdc) under the guidance, according to laws and regulations, precise control, scientific designation of prevention and control area to the smallest unit, and decisive adoption of restrictive prevention and control measures.

(3) terminal disinfection. The relevant key public places involved in the case should be closed immediately, and the disease control agency should organize the residential places where the killing force may pollute the patients, the environment and articles in office places and other related public places shall be finally disinfected, and closed public places can be reopened only after passing the assessment.

(4) other disposal measures. Close contacts and site management and control in accordance with the latest prevention and control plan and relevant emergency disposal plans of our province to do prevention and control measures.

Accessories

In low risk areas commercial service places the normalization of the prevention and control measures

This measure is only applicable to areas with low risk of covid-19, high-risk areas are still implemented in accordance with the notice of shanghai municipal bureau of commerce on printing and distributing guidelines for the normalization of prevention and control of new coronavirus epidemic in commercial service enterprises (sui business letter [2020] no. 172). Measures such as ventilation and disinfection of commercial service places shall be implemented in accordance with the requirements of the text of these guidelines. According to the principle of moderate strictness, the normalized prevention and control measures for personnel are as follows:

I. Shopping malls and supermarkets

1. Advocate “Sui Kang code” or other pass code authentication management.

2. The staff must wear masks while on duty.

3. Consumers wear masks to enter the supermarket.

4. Conduct body temperature monitoring at the entrance. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

5. Set “one-meter line” in areas where customers are easy to gather, such as cash register and weighing “.

II. Commercial office buildings

1. Advocate “Sui Kang code” or other pass code authentication management.

2. Office building service personnel, reception service personnel stationed at the front desk of office buildings, enterprises and institutions, etc., wear disposable medical masks or surgical masks during work.

3. Office workers should wear masks when entering commercial office buildings and in confined spaces (such as elevators), places with poor ventilation, crowded areas, and in close contact with others.

4. Conduct body temperature monitoring at the entrance. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

5. Minimize the formation of personnel gathering outside when queuing into the building or taking the elevator. Through setting isolation belt, ground Post signage and guide people orderly queuing, as far as possible to avoid agglomeration. Properly control the number of elevator passengers and avoid talking when taking the elevator. Encourage low floors and adjacent floors to walk up and down.

6. If you use the online platform to order meals, property service enterprises shall set up temporary meals and take meals, and regularly disinfect the area. At the same time, in order to avoid the risk of transmission of elevators during peak hours, employees stationed in office units are encouraged to order meals and pick up meals at the wrong peak.

III. Professional wholesale market

1. Personnel wear masks to enter the market. Prompt in prominent positions and supervise the personnel in the field to wear masks regularly.

2. The passageways and squares at the main entrance should be managed by “one-meter line”, and the flow of people should be guided to queue in an orderly manner by means of setting isolation belt and marking on the ground.

3. Implement fast infrared temperature measurement. Temperature monitoring should be set at the entrance, equipped with fast infrared boby temperature scanner and staff; For the entrance of the market lane where fast infrared boby temperature scanner cannot be applied, hand-held thermometer should be used to measure the temperature of the personnel in the car. Customers with comprehensive symptoms such as fever (body temperature ≥ ℃) and dry cough are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

4. Implement “sui kang code” or other pass code pass certification management. Publicity guidelines for registration of “suikang” mini program should be set for conspicuous positions outside the site, and entry personnel must complete registration of personal information of “suikang” mini program. Personnel “Sui Kang code” can enter only when it shows normal.

5. Implement the limit of the total flow of people in the field. According to the design standard of the building, restrict the flow of people according to the situation. After the total flow of people reaches the upper limit, implement the temporary control measures of “only out and out.

6. Keep the road unobstructed in the market, without occupying the road to pile up goods and sundries, without occupying the road to operate and stall to operate. The surrounding areas of shops that are not open should be kept clean and tidy, without stacking sundries and other phenomena that hinder the city appearance.

7. Maintain ventilation in the workplace and avoid using air conditioners as much as possible; Set up hand washing facilities and provide wash-free disinfection supplies; Strengthen the workplace, elevator, toilet, daily cleaning and disinfection of public areas and related goods and facilities such as wash basins.

8. Cooperate with relevant departments to do a good job in epidemiological investigation of cases and asymptomatic infected persons, tracking of close contacts, disinfection of epidemic spots and other prevention and control work. According to the severity and risk assessment of the epidemic, it is necessary to cooperate with the health and market management departments when necessary to temporarily close the market and resume production after the epidemic is effectively controlled.

IV. Restaurants

1. Advocate “Sui Kang code” or other pass code authentication management.

2. The staff must wear masks while on duty.

3. Consumers wear masks and enter restaurants. When eating, they take off their masks and stop eating and re-wear them.

4. Temperature monitoring is implemented at the entrance (if the restaurant is in a shopping mall or a closed park, it has a unified temperature measurement, but it is not at the entrance of the restaurant), and there is fever (temperature ≥ 37.3 ℃) customers with comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

5. The restaurant (Hall) provide chopsticks serving spoon promote fen can zhi, advocate “Clean Your Plate Campaign”.

6. For the people waiting in line for dining, guide the flow of people by distributing the queue number to persuade customers to avoid gathering.

7. The customs activities such as marriage and funeral are carried out in accordance with the guidelines for the prevention and control of the epidemic situation of customs activities such as marriage and funeral in rural areas (communities) of shanghai province, and the participants are controlled within 150 in principle, keep a safe distance between people.

8. Strengthen bar personnel management. The adjacent tables and chairs of the open bar are not less than 1 meter apart. The interval between adjacent tables and chairs in the indoor bar is not less than 1 meter. At the same time, the density of personnel per 100 square meters is not more than 60 people. When the density of personnel exceeds 60 people, customers should be restricted from entering; When the density of personnel exceeds 90 people, customer entry should be stopped.

V. Hotel

1. Implement “suikang code” or other pass code authentication management.

2. The staff must wear masks while on duty.

3. Require customers to wear masks to enter the hotel.

4. Require customers to provide health status and recent residence history, and guide customers from epidemic areas to check in designated hotels. Each customer is required to provide their name and contact information.

5. Conduct body temperature tests on customers. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

6. Entertainment and leisure venues in hotels and hotels are subject to the requirements of the travel department.

7. If each district is designated as a centrally isolated hotel, it shall be implemented in accordance with relevant regulations.

VI. Housekeeping

1. Advocate “Sui Kang code” or other pass code authentication management.

2. Domestic service personnel wear masks to enter the service place.

3. Domestic service personnel should take the temperature and make a record before carrying out the service, and wash their hands and disinfect them before entering the customer’s home.

4. During the period when domestic service personnel provide services, if they find that the service object has symptoms such as fever, cough, fatigue, etc., they should immediately notify the family members, and cooperate with the family members to do information reporting and medical investigation.

VII. Beauty and hairdressing

1. Advocate “Sui Kang code” or other pass code authentication management.

2. Staff wear disposable medical masks or surgical masks during work. Customers should wear masks in barbershops.

3. Conduct body temperature tests for customers entering the barber shop. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

4. Implement the “one customer, one change, one disinfection” system for hair dressing tool, towels, scarves, face towels, beauty bed cloth product and other items.

8. Bathing (foot massage) Center

1. Advocate “Sui Kang code” or other pass code authentication management.

2. The staff must wear masks while on duty. Customers must wear masks (except for swimming and bathing).

3. Conduct body temperature tests for customers and staff entering the public bathroom, and only those with normal body temperature can enter. For patients with abnormal body temperature, it is recommended to go to the nearest fever clinic for medical treatment.

4. All supplies including tableware, guest bathing suit, towels, bath and massage equipment should be “one guest, one consumer”, and disposable products can be used when necessary. Customers should “one customer, one consumer” or provide “disposable bags” to store the wardrobe “.

IX. Washing and dyeing

1. Advocate “Sui Kang code” or other pass code authentication management.

2. The staff must wear masks while on duty. Customers must wear masks.

3. Set up a special position at the entrance to measure the body temperature of each customer, and enter only when the body temperature is normal. If customers whose body temperature is ≥℃ are found, they should politely dissuade them from entering and remind them to go to the nearest fever clinic.

4. Shorten customer stay time. Control customer traffic in the store and do not gather together. Try to use mobile payers for self-service settlement to reduce queuing time.

5. For other matters, please refer to the notice of the epidemic prevention and control group of Shanghai provincial new coronavirus prevention and control office on printing and distributing the guidelines for the normalization of the epidemic prevention and control of new coronavirus in Shanghai provincial washing and dyeing service industry.

X. Photography and home appliance maintenance

1. Advocate “Sui Kang code” or other pass code authentication management.

2. The staff must wear masks while on duty. Customers must wear masks.

3. Set up a special position at the entrance to measure the body temperature of each customer. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.

4. After the service of each customer is completed, the staff should disinfect the seat before receiving the next customer.

11. Car (including used cars) trading and car dismantling

1. Advocate “Sui Kang code” or other pass code authentication management.

2. Set up epidemic prevention and control guidelines signboard to control the number of people present at the same time.

3. The staff must wear masks while on duty. Customers must wear masks.

4. Set up a special position at the entrance to measure the body temperature of each customer. Customers with fever (body temperature ≥ ℃) or comprehensive symptoms of respiratory diseases are not allowed to enter. It is recommended that they go to the nearest fever clinic for medical treatment.